Frequently asked questions

1. Free consultation — we get to know your needs and goals, and we check your creditworthiness and financing options.

2. Analysis and quote — we prepare a proposal covering the scope of services.

3. Agreement — we settle the terms of cooperation, the billing model and the rules of communication.

4. Getting started — we decide who you will work with and begin the work.

You get a dedicated real estate agent who is your first point of contact. We usually communicate by phone, email and online meetings on the platform of your choice. We are available from 8:00 to 18:00, Monday to Friday, and on Saturdays by individual arrangement.

For our cooperation to run smoothly we need decisiveness on your side, efficient communication and mutual trust. We will take care of the rest.

Change is a natural part of any cooperation. We are flexible — we discuss every change individually and work out a solution, at no additional charge.

We discuss the commission for handling and brokering the sale of a property with the Seller at the first meeting. The Buyer pays no commission and bears no costs. We also charge no commission for helping to obtain a mortgage.

We settle in stages: 50% of the commission upon signing the preliminary agreement with the Buyer, and the remaining 50% upon the notarial deed transferring ownership.

The agreement defines, among other things: the scope of work, the agency's remuneration and payment terms, confidentiality rules, the responsibilities of the parties and the conditions for termination. We work on clear, transparent templates and will gladly go through every clause — including with your lawyer.

Yes. The rules for ending the cooperation — including any notice period — are clearly set out in the cooperation agreement, and we discuss them with you before it is signed, so that everything is fully transparent.

We stay in touch with our clients — you can always count on our advice regarding real estate and mortgages.

Yes. We exchange property listings with many agencies and work with developers, banks, property appraisers, notaries and renovation companies. We can recommend a trusted specialist from every industry involved in the process — from finding a property to moving in.

Referrals from satisfied clients are the best recommendation for us, and we value them greatly. We are currently finalising the details of our referral programme — ask us about the current terms when you get in touch.

The seller is liable to the buyer for physical defects (e.g. hidden technical faults) and legal defects (e.g. undisclosed encumbrances, third-party claims). This liability arises from the statutory warranty (rękojmia) regulated in the Civil Code and applies regardless of whether the seller was aware of the defect.

The statutory warranty (rękojmia) is the seller's legal liability for defects in the item. For real estate it lasts 5 years from the day the property is handed over to the buyer. To exercise your rights, the defect must be reported to the seller within the statutory time limits.

If the defect already existed at the time of sale, the buyer may, under the statutory warranty, demand a price reduction or the removal of the defect, and in the case of a material defect — withdraw from the contract. Documenting the defect and reporting it on time is essential.

Yes — the parties may limit or fully exclude the statutory warranty in the contract (a common practice on the secondary market). However, such an exclusion is ineffective if the seller deceitfully concealed the defect from the buyer.

Concealing a defect in bad faith exposes the seller to liability for damages, and a prior exclusion of the statutory warranty does not protect them in that case. The buyer may pursue claims, including through the courts.

Above all, paying the price within the agreed deadline and taking over the property. The buyer should also exercise due diligence — checking the technical and legal condition of the property before the purchase.

In their own interest — yes. It is worth viewing the property, checking the land and mortgage register and any encumbrances, compliance with the local zoning plan, and any outstanding arrears. Neglecting verification may weaken later claims.

The seller may demand payment together with interest, and if a deposit (zadatek) was paid — withdraw from the contract and keep the deposit. The exact consequences depend on the terms of the preliminary agreement.

The agent is obliged to act with professional due diligence: reliably bringing the parties together, assisting in compiling documents and in carrying out the transaction safely — in line with the brokerage agreement and the Real Estate Management Act.

Yes. The agent is subject to mandatory third-party liability insurance for damage caused in connection with brokerage activities. This is real, additional protection for the client.

The scope of activities, the amount and rules of remuneration, any exclusivity, and the obligations of both parties. It is always worth reading it before signing — with us, we will explain every clause.

The agent exercises due diligence in verification and informs you of findings and risks, but ultimate protection of the legal status is provided by the land and mortgage register system and the notarial deed. Our role is a thorough check and a transparent presentation of the situation.

Each party is responsible for the truthfulness of its own statements. The notary is responsible for the correctness of the notarial deed, and professional advisers (agent, lawyer) — within the scope of the tasks entrusted to them. Careful preparation of documents minimises the risk of error.

Depending on the property, among others: the land and mortgage register number, the basis of acquisition, certificates (of no arrears, of no registered residents, an extract from the local zoning plan), and for flats — a certificate from the housing community or cooperative. We help gather the complete set.

The notary can correct obvious mistakes by means of a protocol, while more serious discrepancies require an annex or a corrective action. That is why we always read the deed together with the client before signing.

They are protected by, among other things, the form of the notarial deed, the entry in the land and mortgage register, the option to use a notarial escrow for the safe flow of funds, and the statutory warranty for defects.

It is a principle protecting a buyer acting in good faith based on the content of the land and mortgage register. As a rule, they acquire the property in accordance with the register entry, even if its actual status differed — which is why checking the register before the purchase is so important.

Yes. The so-called Developer Act provides, among other things, for escrow accounts and standards for the developer agreement, and the buyer of a new unit benefits from the statutory warranty and a guarantee on the built unit.

Depending on the terms of the contract: loss of the deposit (on the buyer's side) or an obligation to return it in double the amount (on the seller's side), damages, and sometimes a court demand to conclude the promised agreement.

A deposit (zadatek) serves a securing function: if the buyer fails to perform the contract it is forfeited, and if the seller does, it is returned in double the amount. An advance (zaliczka) is always refundable and does not serve as a penalty.

Property insurance (structure and contents), and when buying with a mortgage — insurance assignments often required by the bank. The agent themselves holds mandatory third-party liability insurance, which protects the client with respect to brokerage activities.

First a written notice and demand to the seller (ideally with documentation of the defect), then negotiations, and if necessary the court route. Meeting the statutory deadlines for reporting and pursuing claims is essential.

They most often concern hidden defects, discrepancies in the legal status (encumbrances, easements), the deposit and deadlines, as well as the scope of the agent's obligations. Most can be avoided through thorough verification before the transaction.

Negotiation and an amicable settlement are usually the most effective, as is mediation. We help clarify the situation and work out a solution before the matter goes to court.

Yes. For financing we work with a credit and finance expert with over 25 years of experience — our partner, whom you will find in the Partners section. We will help assess your creditworthiness, choose the best offer and guide you through the whole process — from application to the release of funds.

We analyse your financial situation, compare the banks' terms, support you in negotiations and in compiling documents, and synchronise the mortgage process with the transaction timeline — so that the purchase proceeds safely and without delays.